bajai Privacy Policy

This page describes what we collect when you use bajai and how we keep that data protected. When you register, log in, deposit, or play on bajai, we collect personal information necessary to verify your identity, process payments, and provide customer support. We encrypt your data using standard SSL protocols and store it securely on our servers.

We collect your information for specific purposes: account verification through KYC checks, deposit and withdrawal processing via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer, game history tracking, and customer support. We do not sell your personal data. Third-party payment processors and email providers may access limited data as part of their service to us, but they are bound by confidentiality agreements.

Our servers may be located outside your jurisdiction. By using bajai, you consent to your data being processed in the locations where our infrastructure operates. This policy explains your rights regarding your data, how long we retain it, and how you can contact us to exercise those rights. Our services are available only where local law permits; users are responsible for verifying that access and use comply with their own jurisdiction's law.

Data We Collect on bajai

When you create a bajai account, we collect your name, date of birth, email address, phone number, and a government-issued ID number. We use this information to verify your identity through KYC (Know Your Customer) checks, which help us prevent fraud and comply with applicable regulations.

When you deposit funds on bajai, we collect transaction details: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, bank transfer, or e-wallet), the amount, and the date. We use this information to process your deposit and maintain accurate financial records. Your payment provider (e.g., mobile banking or your bank) also receives transaction data as part of their standard processing.

When you play games or place stakes on bajai, we record your game history, stakes placed, outcomes, and winnings. This data helps us provide customer support, resolve disputes, and maintain account security. We also collect information about your device, browser, IP address, and login times to detect unauthorized access and prevent fraud.

We collect information about how you interact with bajai: which games you play, which markets you view, how long you spend in each section, and which features you use. This usage data helps us improve bajai's performance and understand user preferences. We do not sell this data to third parties.

Registration data: Name, date of birth, email, phone, ID number collected for account creation and KYC verification.
Transaction data: Deposit amounts, payment methods, timestamps, and withdrawal history for financial records and compliance.
Gaming data: Game history, stakes, outcomes, and winnings tracked for account management and dispute resolution.
Device data: Device type, browser, IP address, login times collected for security and fraud prevention.
Usage data: Game preferences, feature usage, session duration collected to improve service quality.

How We Use and Store Your Data on bajai

We use your data for five main purposes. First, we verify your identity and comply with KYC regulations—this prevents fraud and ensures we meet legal obligations in jurisdictions where we operate. Second, we process your deposits and withdrawals through payment providers; your data must be shared with these processors to complete transactions. Third, we provide customer support—when you contact us, we review your account data to help resolve issues. Fourth, we maintain game records and dispute resolution—if you have a question about a stake or outcome, we review your gaming history. Fifth, we improve bajai's service—we analyze usage patterns to enhance performance and user experience.

We retain your data for as long as your bajai account is active. After you close your account, we retain certain data for legal and financial compliance (typically three to seven years, depending on applicable regulations). We then securely delete your personal information. If you ask us to delete your data before account closure, we will delete non-essential information while retaining records necessary for legal compliance.

We encrypt your data using standard SSL protocols during transmission and storage. Our servers use industry-standard firewalls and access controls. We limit internal access to your data to staff who need it for their job (customer support, payments, compliance). We do not sell your data. We may share limited data with:

Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
Email providers to send account notifications and support responses.
Legal authorities if required by law or court order.
Fraud prevention services to protect our platform and users.

Note: All third-party processors are bound by confidentiality agreements. We only share the minimum data necessary for them to perform their service to bajai.

Your Rights and Data Access on bajai

We respect your privacy rights. You have the right to access your personal data—contact our support team, and we will provide a copy of the data we hold about you. You have the right to correct inaccurate data—if your name, email, or phone number is wrong in your bajai account, update it through your account settings or contact support.

You have the right to request deletion of non-essential data. If you close your bajai account and ask us to delete your data, we will remove personal information not required for legal compliance. However, we must retain certain records (transaction history, game records) for financial and regulatory purposes. You have the right to object to marketing communications—you can disable email promotions and push notifications through your account preferences at any time.

If you believe we have mishandled your data or violated your privacy rights, contact us through the support channels below. We will investigate and respond within a standard timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.

Cookies and Tracking on bajai

We use cookies to maintain your login session, remember your preferences, and analyze how you use bajai. Cookies are small files stored on your device that help us provide a personalized experience. When you log into bajai on your mobile device (Android APK or iOS browser), we use session cookies to keep you logged in. When you close your browser or app, your session ends and the cookie expires.

We also use analytics cookies to track how many users visit bajai, which games are popular, and how users navigate our platform. This data helps us identify performance issues and improve the service. You can disable cookies in your device settings, but this may affect bajai's functionality.

Contact Us About Your Data on bajai

If you have questions about our privacy practices or want to exercise your data rights, contact our support team. We respond within a standard timeframe. You can reach us through the in-app help menu, email, or live chat. Provide your bajai email address and account details so we can verify your identity and locate your data quickly.

This privacy policy may change as bajai evolves or regulations shift. We will notify you of significant changes by email or through a prominent notice in your bajai account. Your continued use of bajai after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your data.